5N2770 Assignment 1: Write an Customer Care Report for Healthcare Setting

Count Words:	1200 – 1500 words +/- 10%
Assignment no.:	1
Assignment:	Write an Customer Care Report for Healthcare Setting

5N2770 Assignment 1 Guidelines:

Write a comprehensive discussion on a chosen client with a specific illness / disability within the care setting. Your assignment will be assessed on the following:

• Comprehensive description of client’s needs (5 Marks)
• Accurate identification of assistance required (5 Marks)
• Clear recommendations on an effective course of action to better meet client’s needs (5 Marks)
• Evidence of reflection as a result of 6 weeks work experience (5 Marks)

Write your assignments in third party. Each assignment must be referenced with relevant material.

Word count per assignment: 1200 – 1500 words +/- 10%

All words in the body of the assignment are included in the word count. An assignment greater than 10% over the word limit will incur a penalty deduction of 10% from the grade awarded. This will also apply to re-submitted assignments.

Please note: the following are not included in your word count:

• Contents page
• Title page
• Bibliography/reference list
• Appendices.

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5N2770 Structure / Headings For Your Assignments:

Introduction:

In this section introduce your client [not real name], and the care setting. Provide an overview of the specific care topic you are going to discuss, supporting same with research, illustrating understanding of illness / disability.

Client’s Needs:

In this section discuss the following in relation to your client, and state how you identified /assessed the clients’ needs. Refer to activities of daily living:

• Physical needs
• Emotional needs
• Social needs
• Rehabilitation and Recreational Needs
• Intellectual needs
• Spiritual needs.

Level Of Assistance Required:

In this section discuss the following interventions in relation to your client and show understanding of interventions / assistances required and rationale, refer to clients care plan and activities of living:

• Practical skills
• Communication needs
• Mechanical aids — if appropriate.

Role Of Healthcare Assistant:

In this section outline your role in promoting the following for your client:

• Clients privacy and dignity
• Independence/autonomy
• Self-esteem
• Clients safety
• Confidentiality.

Evaluation:

In this section you are required to reflect on the knowledge gained, analyse the outcome for the client and demonstrate understanding of the care delivered and the rationale for same.

“PLEASE ENSURE TO CLEARLY REFERENCE AN INFORMATION SOURCED IN YOUR WORK WITH EVIDENCE OF IN-TEXT REFERENCING AND SUPPORTING BIBLIOGRAPHY. TO ENSURE THAT THE CORRECT REFERENCING FORMAT IS APPLIED LEARNERS SHOULD REFER TO THE ADDITIONAL GUIDELINES ON REFERENCING DOC.”

“PENALTIES WILL BE APPLICABLE (REF MOST UP TO DATE VERSION OF THE PLAGIARISIM POLICY) TO THOSE ASSESSMENTS THAT DO NOT CONSIDER THESE REFERENCING GUIDELINES”.

Any results issued are provisional and subject to confirmation from the QQI External Authenticator.

• Assessment tools (Waterlow, Falls Assessment tools, Barthel Index, Pain assessment tools, SKINNS Bundle etc.)

Level Of Assistance Required:

In this section discuss the following interventions in relation to your client and show understanding of interventions / assistances required and rationale, refer to clients care plan and activities of living. Address the following points:

• Assistance given with relevant Activities of living
• Maintaining a safe environment
• Communication needs
• Required Mechanical aids, pressure relieving devices and manual handling techniques applied

Recommendations:

In this section outline your role in promoting quality care for the client and identify interventions that will contribute to an enhanced quality of life for the client:

• Recommended care practices/alternative care measures to prevent development of pressure sores
• Importance of reporting changes in clients’ condition to supervisor/nurse in charge

EVALUATION:

In this section you are required to reflect on the knowledge gained, analyse the outcome for the client and demonstrate understanding of the care delivered and the rationale for same.

“PLEASE ENSURE TO CLEARLY REFERENCE AN INFORMATION SOURCED IN YOUR WORK WITH EVIDENCE OF IN-TEXT REFERENCING AND SUPPORTING BIBLIOGRAPHY. TO ENSURE THAT THE CORRECT REFERENCING FORMAT IS APPLIED LEARNERS SHOULD REFER TO THE ADDITIONAL GUIDELINES ON REFERENCING DOC.

PENALTIES WILL BE APPLICABLE (REF MOST UP TO DATE VERSION OF THE PLAGIARISIM POLICY) TO THOSE ASSESSMENTS THAT DO NOT CONSIDER THESE REFERENCING GUIDELINES”.