Title: Applying Emotional Intelligence in Customer-Oriented Care: A Reflective Discussion on a Challenging Customer Situation in the Workplace
QUESTION 1 Identify a specific situation from your place of work that you used emotional intelligence with a single or multiple customer/s (these can be internal and/or external customers). You are required to complete a reflective discussion on the situation in relation to emotional intelligence in customer-oriented care. To guide you through this assignment you […]