Your role as a Customer Service Executive at Marriot is crucial in ensuring that guests have a pleasant and seamless experience during their stay. You are responsible for delivering exceptional service to hotel guests by handling
Unit Learning Outcomes: LO1 Explain the needs and expectations of market segments for products and/or services of a given business organization. LO2 Produce a customer experience map to create business opportunities and optimize customer touch points. LO3 Investigate the impacts of digital technology on customer relationship management. LO4 Apply effective customer experience management within an […]