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Title: Applying Emotional Intelligence in Customer-Oriented Care: A Reflective Discussion on a Challenging Customer Situation in the Workplace

QUESTION 1 Identify a specific situation from your place of work that you used emotional intelligence with a single or multiple customer/s (these can be internal and/or external customers). You are required to complete a… Title: Applying Emotional Intelligence in Customer-Oriented Care: A Reflective Discussion on a Challenging Customer Situation in the Workplace