TASK 2: Develop a customer journey map that reflects the consumer persona of a Gen Z consumer aged 20-27 for your chosen company product/service. Discuss the role of personas and customer journey mapping in developing customer experience strategies.
Customer Experience Strategy CW3 Summative Assessment Brief | BPP Category Assignment Subject Management University BPP University Module Title Customer Experience Strategy Assignment Type: Summative Coursework: CW3 Assignment Task: Report Count Words: 2,500 Assessment Brief You are tasked with writing a 2500-word report on the customer experience (CX) strategy of a specific product from a company […]