Chapter 9 Introduction Although it is common to think of a crisis
Chapter 9 Introduction Although it is common to think of a crisis as a negative event, it can also be an opportunity for learning and change in the organization (Brockner & James, 2008; Wang, 2008). Put differently, a crisis should have the capacity to shock an organization out of its complacency (Veil & Sellnow, 2008). […]