The first two writing assignments for the class are as follows: WA1: three personas for WA2 WA2: a set of instructions on how to complete a task on a we

Personas

Steve Thomas, 38, is an English instructor for Prince George’s Community College. He has

been teaching there for eight years. He lives in Riverdale Park, Maryland, about 10 minutes

from Banana Blossom. He wants to order a cup of cold Vietnamese coffee online from Banana

Blossom and pick it up in about 30 minutes. He is getting ready to teach his class for the

evening, and he would like to pick up the coffee to go to give him an energy boost as he heads on

to class.

Steve has never ordered on Banana Blossom’s website before, although he was at Banana

Blossom two months ago with friends. He has ordered food online from other establishments in

the past.

He does not want to create an account, as he thinks he will not be ordering food regularly from

this restaurant. He wants to pay with his Visa card.

Melanie Johnson, 42, is an analyst for the General Accounting Office in Washington, DC. She is

at work now in her office in Washington, DC. She plans to have dinner with her friend, Sharon,

this evening at Sharon’s home in Beltsville, Maryland. Melanie will be leaving work in about

three hours, and she would like to order two meals online from Banana Blossom to take to

Sharon’s house. Sharon specifically told Melanie to order one of the dishes from the list of

entrée specials on the menu.

It will take Melanie about 30 minutes to get to Banana Blossom, so she will need to order her

food for pickup in about three and a half hours. She would like to set her pickup time at 5:30

pm.

Melanie would like to create an account because she anticipates ordering online from this

restaurant several times in the coming year.

Melanie has ordered food online before, but never at Banana Blossom. She will be using

American Express to complete her order.

Jared Sampson, 23, is a dog trainer for Pets Paradise in Lanham, Maryland. He is meeting with

some friends later this afternoon for a quick dinner in the parking lot of Prince George’s Stadium

before they enter the stadium to see a Bowie Baysox baseball game.

One of his friends, Suzanne, gave Jared a gift card for Banana Blossom four months ago for his

birthday. Jared will order food from Banana Blossom and pay for it with the gift card. Suzanne

told him that he has to order online in advance. If he tries to order in the store, his food order will

take too long, and he and his friends will be late for the baseball game.

Jared has never ordered food online from any establishment in the past. He orders his food

onsite when he gets carryout. He is a bit nervous about ordering online from Banana Blossom

because he does not want to risk giving out his personal information. He is glad to be paying

with a gift card to avoid putting his credit card information online. Still, he prefers not to post

any personal information online to a local establishment with which he is unfamiliar. He thinks

that if he orders online from Banana Blossom now, he will be harrassed in the future with emails

or texts from the restaurant asking him to order more in the future. He is anxious about ordering

online for this reason.

1

How to Order Food Online for Pickup from Banana Blossom Bistro

Banana Blossom Bistro is a new, trendy, and exciting eatery in Riverdale, Maryland. It features

excellent Asian cuisine at a reasonable price. The service is fast and efficient. The mission is

people-centered. You cannot go wrong in ordering a meal from Banana Blossom Bistro. You

will be supporting the local community, guarding your wallet, and honoring your appetite.

Moreover, Banana Blossom is convenient for online ordering and pickup. The restaurant is

accessible from main roads in Hyattsville and Riverdale. It is 20 minutes from the District of

Columbia. It is the perfect place to order online, pick up your food, and proceed on your way.

Banana Blossom respects your privacy. If you order online, they promise not to text you, email

you, or contact you in any way to promote any specials or entrées. They value you as a

customer. They don’t manipulate you as a statistic.

1. From your preferred web browser, access bananablossombistro.com.

Figure 1

Home Page of Banana Blossom Bistro

2. Select ORDER ONLINE from the menu options.

Figure 2

2

3. If you would like to create an account to make future ordering easier, select Create

Account in the upper right-hand corner of our home page. If not, please move on to step

#5.

Figure 3

4. Fill in your email address and password and select Login to log in with your newly

created account.

Figure 4

M enu I tem to Order Online

Option to Create an Account

3

Email and Password for the Option to Create an Account

.

5. Select the edit button for Pickup for now.

Figure 5

6. Select your desired pick-up time.

a. If you desire to pick up your food in 30 minutes, keep the Order now button

selected.

Figure 6

Edit B utton for the Option to Pickup for N ow

4

Option to Order Now

b. If you desire to order your pickup for later, select Schedule for later and select a

time from the drop-down menu.

Figure 7

Option to Schedule Pickup for L ater

5

7. Select your desired dish.

Figure 8

Menu Options

Note: If you prefer one of our specials as an entrée, select Entrée Specials.

If you want to order just a beverage, scroll down to our Tea, Coffee, or other selections.

Figure 10

Figure 9

Various S pecials

6

Tea, Coffee, and Smoothies

For the purposes of this set of instructions, we have chosen the entrée special named

Brisket Pho Tacos.

Figure 11

Brisket Pho Tacos

7

8. Add any selections you desire. In this case, we have added Pico de Gallo and avocado as

options.

9. Adjust the quantity as desired by clicking the plus sign. In this case, we will add one

more entrée to order two dishes.

Figure 1 2

Option to Adjust the Q uantity

8

10. Select Add to Cart.

11. If you are finished adding items to your cart, select Checkout.

Figure 14

12. Fill out your name, address, email address, and phone number.

Figure 15

Figure 1 3

Add to Cart

Checkout

9

Personal Information for Checkout

13. Choose your payment method.

a. If you are paying with a gift card, select Pay with a Gift Card and enter the gift

card number and select Apply.

Figure 16

b. If you are paying with a credit card, fill in your card number, expiration date,

CVV code, and zip code.

Figure 17

Option to Pay with a Gift Card

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Credit card Information

14. Select your tip amount, if you would like to leave a tip.

Figure 18

Option for Adding a Tip

15. Review your total, and click Submit.

Figure 19

11

You can pick up your meal or beverage at the scheduled time. And rest assured, your information

is safe. Banana Blossom will not contact you in the future with special deals, and they won’t give

your information to others.

Submit Order

12

References

Banana Blossom Bistro. (n.d.-a). Banana Blossom Bistro home page [screenshot].

https://www.bananablossombistro.com/.

Banana Blossom Bistro. (n.d.-b). Banana Blossom – Order Online [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/?mode=fulfillment

Banana Blossom Bistro. (n.d.-c). Banana Blossom – Create an Account [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/?mode=fulfillment

Banana Blossom Bistro. (n.d.-d. Banana Blossom – Email and Password [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/?mode=create

Banana Blossom Bistro. (n.d.-e). Banana Blossom – Edit Button [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/?mode=fulfillment

Banana Blossom Bistro. (n.d.-f). Banana Blossom – Order Now [screenshot]. URL.

Banana Blossom Bistro. (n.d.-g). Banana Blossom – Schedule for Pickup Later [screenshot].

URL.

Banana Blossom Bistro. (n.d.-h). Banana Blossom – Menu Options [screenshot]. URL.

Banana Blossom Bistro. (n.d.-i). Banana Blossom – Various Specials [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/#d413ebe9f-3800-4f7c-

b7c9f9df7df74ab8d6bf8269b-e199-4d2d-a27e-115faedf1b8b

Banana Blossom Bistro. (n.d.-j). Banana Blossom – Tea, Coffee, and Smoothies [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/#d413ebe9f-3800-4f7c-

b7c9f9df7df74ab8d6bf8269b-e199-4d2d-a27e-115faedf1b8b

Banana Blossom Bistro. (n.d.-k). Banana Blossom – Brisket Pho Tacos [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/add/07eae8f2-a7bb-4d05-

af3a3e17571170bd/6bf8269b-e199-4d2d-a27e-115faedf1b8b

Banana Blossom Bistro. (n.d.-l). Banana Blossom – Option to Adjust Quantity [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/

Banana Blossom Bistro. (n.d.-m). Banana Blossom – Add to Cart [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/

Banana Blossom Bistro. (n.d.-n). Banana Blossom — Checkout [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/

Banana Blossom Bistro. (n.d.-o). Banana Blossom – Personal Information [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/checkout

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Banana Blossom Bistro. (n.d.-p). Banana Blossom – Gift Card Option [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/checkout

Banana Blossom Bistro. (n.d.-q). Banana Blossom – Credit Card Option [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/checkout

Banana Blossom Bistro. (n.d.-r). Banana Blossom – Adding a Tip [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/checkout

Banana Blossom Bistro. (n.d.-s). Banana Blossom – Submit Order [screenshot].

https://www.toasttab.com/banana-blossom-bistro/v3/checkout

14

How the Personas Were Accommodated

In the introduction, I mentioned that Banana Blossom respects its customers’ privacy and that it will not

contact customers for future specials or promotions. This message eases Jarod’s concern about the

possibility of receiving such messages in the future.

In step #1, I give the exact url and note that any browser can be used. This information accommodates

Jarod, who seems to be less experienced than most about ordering online.

In step #3, I give the steps of creating an account. I also give the option of skipping to step #5 if the

customer does not want to create an account. This accommodates Melanie, who want so create an

account, and it accommodates Steve, who does not want to create an account. The user is given different

options, depending on his or her needs.

In step #6, I show both how to order for pickup in 30 minutes and how to order for pickup at a later time.

This information accommodates Steve, who wants to pick his beveage up in 30 minutes. It also

accommodates Melanie, who wants to set a time for pickup in three-and-a-half hours.

In step #7, I highlight entrée specials and various beverages. This helps Melanie, who is specifically going

to order an entrée special. It also appeals to Steve, who wants a quick beverage.

In step #13, both the gift card option and the credit card option are provided. The gift card option

accommodates Jarod, while the credit card option accommodates Steve and Melanie.

The final note about the restaurant not contacting customers with special deals serves to reassure Jarod,

again, that he will not be contacted with such information.

I might add that clear arrows and circles are used to point out the items on the interface that should be

selected. A person who has limited experience in ordering online, such as Jarod, will benefit from these

clear markings.