CSR is a self-regulatory business model that enables a company to be socially responsible to its stakeholders, ?itself, and the broader public. A company’s goal is to operate sustainably an

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1. Question :

(Learning Outcome 1) The term ________ refers to any person in an organization without regard to that individual’s role in it.

Student Answer: management

member manager

union

Instructor Page Ref: 4

Explanation:

Points Received:

2

of

2

Comments:

Question 2. Question :

(Learning Outcome 1) Effective managers ________.

Student Answer: accept existing resource limits and levels of employee

motivation

use resources to maximize the achievement of the

organization’s goals

prefer working alone rather than with groups or other

individuals

let subordinates evaluate people’s skills before selecting

	the best candidate
Instructor Explanation:	Page Ref: 6

Points Received:

2

of

2

Comments:

3.

(Learning Outcome 1) Douglas McGregor is best known for promoting ________ leadership practices in which positive leadership can bring forth greater efforts and levels of achievement from employees.

Student Answer: Theory Y

Theory X

ERG theory

Theory Z

Instructor Page Ref: 10

Explanation:

Points Received:

2

of

2

Comments:

Question 4. Question :

(Learning Outcome 1) Of the four major functions of a manager, ________ involves systematically integrating resources to accomplish tasks.

Student Answer: organizing

directing

planning

auditing

Instructor Page Ref: 11

Explanation:

Points Received:

2

of

2

Comments:

5.

(Learning Outcome 1) According to Mintzberg’s theory of managerial functions, ________ roles include acting as an entrepreneur, a disturbance handler, a resource allocator, and a negotiator.

Student Answer: decisional

interpersonal

informational

leader

Instructor Page Ref: 15-16

Explanation:

Points Received:

2

of

2

Comments:

Question 6. Question :

(Learning Outcome 1) Which of the following roles is a decisional role?

Student Answer: spokesperson

monitor

negotiator disseminator

Instructor Page Ref: 16

Explanation:

Points Received:

2

of

2

Comments:

7.

(Learning Outcome 1) According to Rosemary Stewart, ________ involve(s) activities or duties that must be accomplished and standards or levels of minimum performance that must be met.

Student Answer: constraints

planning

demands choices

Instructor Page Ref: 18

Explanation:

Points Received:

2

of

2

Comments:

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Question 8. Question :

(Learning Outcome 1) ________ involve having specialized knowledge about procedures, processes, and equipment.

Student Answer: Interpersonal skills

Technical skills

Conceptual skills

Verbal skills

Instructor Page Ref: 19

Explanation:

Points Received:

2

of

2

Comments:

9.

(Learning Outcome 2) Provide an example of how conditions and events of a particular time period shaped the managerial approaches that emerged during or around that period.

Student Answer:
Instructor Explanation:	Students could cite the new technology that drove the industrial revolution, the need for organization that was emphasized by the railroads as they grew larger and ever more complex, or the different approaches to systems theory – open and closed—that resulted from the different environmental conditions faced by organizations in the 1950 to early 1960s and in from the later 1960s on.

Points Received:

(

not graded

)

Comments:

Question 10. Question :

(Learning Outcome 3) ________ is the view that your perspective is correct and the views of people in other cultures are inferior.

Student Answer: Ethnocentricity

Universality

Polycentricity

Regiocentricity

Instructor Page Ref: 30

Explanation:

Points Received:

2

of

2

Comments:

Question 11. Question :

(Learning Outcome 3) An executive who justifies paying a bribe because it allows his company to provide the greatest good for the greatest number of people adheres to the ________ approach to ethical decision making.

Question Question :

Question Question :

Student Answer: justice

moral rights

universal

utilitarian

Instructor Page Ref: 31

Explanation:

Points Received:

2

of

2

Comments:

Question 12. Question :

(Learning Outcome 3) According to the universal approach to ethical decision making, managers must first determine whether a course of action can apply to all people in all situations, then ask themselves whether ________.

Student Answer: the act has moral significance in the community

the costs and benefits of the act can be equitably

distributed

the rewards of the act can be equitably distributed

they would want the same rule applied to themselves

Instructor Page Ref: 32

Explanation:

Points Received:

2

of

2

Comments:

Question 13. Question :

(Learning Outcome 3) The moral intensity of an issue rises and falls depending on how likely people think the consequences are. This is known as ________.

Student Answer: proximity

temporal immediacy

probability of effect concentration of effect

Instructor Page Ref: 34

Explanation:

Points Received:

2

of

2

Comments:

Question 14. Question :

(Learning Outcome 3) Actions that benefit shareholders but harm the other stakeholders would be viewed as ________ from the efficiency perspective but ________ from the social responsibility perspective.

Student Answer: managerially responsible; socially irresponsible

socially responsible; managerially irresponsible

socially irresponsible; managerially responsible

managerially irresponsible; socially responsible

Instructor Page Ref: 41

Explanation:

Points Received:

2

of

2

Comments:

Question 15. Question :

(Learning Outcome 3) Corporations react to the various pressures and constituencies connected to the topic of social responsibility in different ways. ________ firms make changes when they feel that pressure from constituencies is sufficient such that nonresponsiveness could have a negative economic impact on the firm.

Student Answer: Accommodator

Anticipator

Reactor

Defender

Instructor Page Ref: 41

Explanation:

Points Received:

2

of

2

Comments:

Question 16. Question :

(Learning Outcome 3) When managers look at social issues in general terms of the extent to which they are problematic they are following the ________ approach to strategic corporate social responsibility.

Student Answer: outside-in

inside-out

inside-in

outside-out

Instructor Page Ref: 44

Explanation:

Points Received:

2

of

2

Comments:

Question 17. Question :

(Learning Outcome 3) The Foreign Corrupt Practices Act

prohibit payments to ________.

foreign shareholders

foreign officials

firm partners

competitors

Instructor Page Ref: 49

Explanation:

Points Received:

2

of

2

Comments:

Question 18. Question :

(Learning Outcome 3) What is a globally focused organization?

Student Answer:

Instructor Explanation:

Companies must choose the manner in which they manage their international subsidiaries. These choices carry important meaning for the management and flow of resources and information throughout a company’s international operations. Of critical importance is the degree of autonomy granted to individual subsidiaries to develop and implement their own strategies. The home office can choose from three different approaches, one of which is a global focus.

In a globally focused organization, the firm’s home office makes major strategic decisions. Thus, the global organization has centralized authority, and the international subsidiaries usually follow the same or a similar strategy in each of their markets. These organizations normally attempt to market a relatively standardized product across geographic markets. Such an approach provides economies of scale and helps to manage costs and thereby enhance profits. Thus, it helps firms to gain returns on innovative products developed in the home country market, especially firms that compete in markets where price is a critical competitive concern. In a globally focused organization, subsidiaries often share resources, allowing the most efficient allocation of resources throughout the company. Page Ref: 69

Points Received:

(

not graded

)

Comments:

Question 19. Question :

(Learning Outcome 4) Describe operational plans and their importance for an organization.

Student Answer:

Instructor Explanation:

Operational plans translate tactical plans into specific goals and actions for small units of the organization. They typically focus on the short term, usually 12 months or less. These plans are less complex than strategic and tactical plans and rarely have a direct effect on other plans outside of the department or unit for which the plan was developed. Research has shown that formal plans for units or teams have effects on the long-range success of these groups. Therefore, as short term and less complex, they remain highly important. Page Ref: 113

Points Received:

(

not graded

)

Comments:

Question 20. Question :

(Learning Outcome 4) ________ serve as the future “end states” targeted by its managers.

Student Answer: Tactics

Strategies

Objectives

Plans

Instructor Page Ref: 113

Explanation:

Points Received:

2

of

2

Comments:

Question 21. Question :

(Learning Outcome 4) Which of the following business plans

has the broadest scope? strategic plans tactical plans

operational plans

directional plans

Instructor Page Ref: 113

Explanation:

Points Received:

2

of

2

Comments:

Question 22. Question :

(Learning Outcome 4) The planning responsibilities of functional-level managers largely focus on the development of ________ plans.

Student Answer: tactical

strategic

operational corporate

Instructor Page Ref: 116

Explanation:

Points Received:

2

of

2

Comments:

Question 23. Question :

(Learning Outcome 4) The final element in the planning

Student Answer:

Student Answer:

process involves ________. monitoring outcomes implementing plans

assessing the firm’s external environment

measuring objectives and assigning priorities

Instructor Page Ref: 123

Explanation:

Points Received:

2

of

2

Comments:

Question 24. Question :

(Learning Outcome 4) ________ is a term that refers to the tool used to quantify and allocate resources to specific activities.

Student Answer: Budget

Contingency plan

Benchmarking

Accounting

Instructor Page Ref: 124

Explanation:

Points Received:

2

of

2

Comments:

Question 25. Question :

(Learning Outcome 4) A(n) ________ specifies the amount of money the manager is authorized to spend and what items can be purchased or what expenses are allowed.

proposed budget

approved budget

operational budget

capital budget

Instructor Page Ref: 125

Explanation:

Points Received:

2

of

2

Comments:

Question 26. Question :

(Learning Outcome 4) The concept of ________ is the ability of a firm to provide value to customers that exceeds what competitors can provide.

Student Answer: strategic management

distinctive competence

competitive advantage core competence

Instructor Page Ref: 83

Explanation:

Points Received:

2

of

2

Comments:

Question 27. Question :

(Learning Outcome 4) Which of the following is the first step in

the strategic management process? determining strategic vision securing interim financing

establishing objectives

formulating strategy

Instructor Page Ref: 85

Explanation:

Points Received:

2

of

2

Comments:

Question 28. Question :

(Learning Outcome 4) ________ involve a country’s infrastructure, such as roads, telecommunications, air links, arable land, deep water harbors, mineral resources, forests, and climate.

Student Answer: Physical forces

Institutional forces

Sociocultural forces

Geopolitical forces

Instructor Page Ref: 89

Explanation:

Points Received:

2

of

2

Comments:

Question 29. Question :

(Learning Outcome 4) The “Seven S” approach developed by

McKinsey Consulting ________.

helps managers develop appropriate strategic alliances

allows managers to acquire, train, and develop personnel

provides instant access to and immediate knowledge of

new markets

is perhaps the most widely used strategy implementation

framework

Instructor Page Ref: 101

Explanation:

Points Received:

2

of

2

Comments:

Question 30. Question :

(Learning Outcome 5) What is an organizational chart?

Student Answer:

Instructor An organizational chart uses labeled boxes and connecting lines to

Explanation: illustrate relationships among units and lines of authority among

supervisors and subordinates. While it can provide a view of an organization’s structure, an organizational chart does not show the complete organizational structure. Page Ref: 134

Points Received:

(

not graded

)

Comments:

Question 31. Question :

(Learning Outcome 5) ________ occurs when several groups, that are largely independent in their functions, collectively contribute to a common output.

Student Answer: Pooled interdependence

Student Answer:

Student Answer:

Student Answer:

Cognitive interdependence

Sequential interdependence

Reciprocal interdependence

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