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Home » “Exploring the Relationship between Service Quality, Perceived Value, Corporate Image, Complaint Behavior, and the Role of Agents on Customer Satisfaction: A Study of Malaysian Regions”

“Exploring the Relationship between Service Quality, Perceived Value, Corporate Image, Complaint Behavior, and the Role of Agents on Customer Satisfaction: A Study of Malaysian Regions”

1) I DONE MY CHAPTER 1
2) I AM REQURED TO USE ACSI MODEL
3) I WILL USE MY CONCEPTUAL FRAMEWORK WHERE CUSTOMER SATISFACTION IS DEPENDENT VARIABLE, SERVICE QUALITY, PERCEIVED VALUE, CORPORAGE IMAGE COMPLAINT BEHAVIOUR AND ROLE OF AGENT AS INDPENDENT VARIABLE
4) 200 SAMPLE WILL BE DISTRIBUTE TO  THEIR NORTHERN REGION, SOUTHERN, CENTRE REGION, EAST COST AND EAST MALAYSIA
5) CONVENIENCE SAMPLING

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